Everything you need to know about Funnelchat
Funnelchat is a WhatsApp automation platform powered by AI agents. Manage 1:1 conversations, groups, and communities with AI, a built-in CRM, and marketing tools — all in one place.
Funnelchat works for any business that uses WhatsApp: agencies, ecommerce, real estate, online education, restaurants, clinics, coaches, consultants, and more. If your customers are on WhatsApp, Funnelchat is for you.
No. Funnelchat is built to be intuitive and easy to use. If you know how to use WhatsApp, you can use Funnelchat. Our team also helps with initial setup.
If you already have WhatsApp Business on your phone, you can connect it in under 5 minutes. If you need to set up the WhatsApp Business API, the process takes 24 to 48 hours (we guide you through it).
Our plans start at $49 USD/month. This includes AI agents, CRM, unlimited automations, and all core features. We offer Starter, Growth, and Advanced plans. See full pricing.
We offer a 3-day free trial on all monthly plans, and 2 free months on annual plans.
Yes, you can change plans anytime from your dashboard. Upgrades take effect immediately; downgrades apply at the end of your current billing period.
We never charge for contacts (they're unlimited). Outbound messages carry a WhatsApp cost (about $0.005 per message on the API), but there's no extra messaging cost if you use the WhatsApp Business App.
Yes, you can cancel your subscription whenever you want, with no penalties. Your access stays active until the end of your paid period.
Our AI agents learn your business — products, services, policies, and tone of voice. They can answer questions, qualify leads, book appointments, process orders, and more, all naturally on WhatsApp.
Like any AI, it can. That's why we include human-oversight options, escalation rules, and safety messages. You can configure the AI to hand off complex conversations to your team.
Yes, completely. You can train the AI on your own information, define its personality, build specific flows, and tune the creativity-vs-precision balance to fit your needs.
Yes, our AI is optimized for Spanish (and 100+ languages). It understands regional slang, accents, and cultural context across Latin America.
Not necessarily. Funnelchat works with the WhatsApp Business App (free on your phone) or the WhatsApp Business API (for greater scale). You choose based on your message volume.
If you use the WhatsApp Business App, yes. If you use the API, you'll need a dedicated number (it can be the same one you migrate from personal to Business, but you won't be able to use it on two devices).
Yes, on Pro and Enterprise plans you can manage multiple WhatsApp numbers from a single account. Ideal for agencies or businesses with several teams.
Yes, Funnelchat lets you automate replies in WhatsApp groups and communities with AI. You can moderate, answer FAQs, and more, without overloading your team.
Yes. We use AES-256 encryption, AWS hosting, two-factor authentication, and comply with GDPR, CCPA, and LGPD. Your data is never shared or sold. More on security.
Technically yes, because we process messages to train the AI and generate responses. However, your messages are encrypted at rest and in transit, and our team has NO access to them without your explicit authorization (for example, for technical support).
We have protocols to detect unauthorized access. If we detect suspicious activity, we lock the account and notify you immediately. With 2FA enabled, a hack is extremely unlikely.
Yes, always. You can export all your contacts, conversations, and data in CSV or JSON format at any time, even after canceling your subscription.