Answer frequent questions automatically with AI agents and route complex cases to your human team when needed.
When a customer writes in, the AI agent analyzes the query and replies immediately with info from your knowledge base, prices, hours, policies.
70% of queries are repetitive: hours, prices, shipping, returns. The bot resolves them automatically, no human needed.
If the case is complex (refund, complaint, personalization), the bot routes it to your human team with the full conversation context.
After every interaction, it asks for a rating. That data trains the AI agent to improve its answers month after month.
Bot answers: When does my order arrive? What's my tracking number? How do I return a product? Only refunds get routed to a human.
Hours, menu, reservations, allergies. The bot handles it all. Large event reservation changes get routed to the manager.
Prices, class schedules, location. Corporate plan or medical injury questions get routed to an advisor.
Booking appointments, reminders, exam prep. Urgent cases or medical questions always go to a doctor.
Automate 70% of your support and let your team focus on cases that truly need a human touch.
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