Fair Use Policy

Last updated: March 2026

At Funnelchat we believe in delivering unlimited value, while also keeping the service stable and high-quality for all our users. This policy defines the reasonable limits on the use of our shared resources.

1. What Is Fair Use?

"Fair Use" means using Funnelchat in a reasonable way, proportional to your contracted plan, without affecting other users' experience or abusing the platform's shared resources.

Our plans include unlimited contacts and full access to features, but some resources carry reasonable limits to prevent abuse and ensure stability.

2. Use of Artificial Intelligence

2.1. Limits by plan

  • Starter (discontinued plan): Up to 1,000 AI queries per month
  • Growth, Advanced, and Infinity: Up to 10,000 AI queries per month
  • Enterprise: Unlimited queries (Fair Use applies)

2.2. What counts as an AI query?

  • Each message processed by an AI agent
  • Generation of automated responses
  • Sentiment or intent analysis
  • Automatic classification of conversations

2.3. Excessive AI use

Use is considered excessive when:

  • You consistently exceed (3+ months) 200% of your monthly limit
  • You generate more than 100,000 AI queries per month on any plan
  • You use AI for data mining, scraping, or training external models
  • You run large-scale tests or benchmarking without prior authorization

3. Bulk Messaging

While contacts are unlimited, bulk message sending is subject to WhatsApp's policies and to reasonable limits on our infrastructure:

Recommended limits:

  • ✓ Up to 10,000 outbound messages per day (Starter, discontinued plan)
  • ✓ Up to 50,000 outbound messages per day (Growth, Advanced, and Infinity)
  • ✓ More than 50,000 requires the Enterprise plan

3.1. Best practices

  • Don't message contacts who haven't given consent (SPAM)
  • Respect quiet hours (avoid sending between 10 PM and 8 AM)
  • Use WhatsApp-approved templates for promotional messages
  • Include an "unsubscribe" option in your campaigns

4. Storage and Files

  • Starter (discontinued plan): 10 GB of storage (media files)
  • Growth, Advanced, and Infinity: 50 GB of storage
  • Enterprise: 200 GB+ (scalable)

Use is considered excessive when you store files unrelated to WhatsApp conversations, or when 80% of your space is taken up by files with no activity for more than 6 months.

5. Prohibited Use

The following practices are strictly prohibited:

  • SPAM: Sending unsolicited or bulk messages without consent
  • Fraud: Using the platform for scams, phishing, or deception
  • Illegal content: Distributing illegal, pornographic, violent, or hateful content
  • Resale: Reselling access to Funnelchat without authorization
  • Resource abuse: Excessive automated use that degrades the service
  • Scraping: Mass extraction of WhatsApp data without consent
  • Limit evasion: Creating multiple accounts to avoid restrictions

6. Consequences of Violation

If we detect abusive use or a violation of this policy:

First warning:

Email notification with 48 hours to correct the usage.

Second warning:

Temporary feature limitation (7 days). Requires contacting support.

Third warning or serious violation:

Account suspension. Serious cases may result in permanent termination.

7. Need more resources?

If your business requires volumes above the standard limits, our Enterprise plan includes:

  • Custom limits tailored to your operation
  • Dedicated infrastructure
  • 24/7 priority support
  • Guaranteed SLA
Contact Enterprise Sales

8. Questions about this policy?

If you have questions about usage limits, need clarification, or want to report possible abuse, contact us:

abuse@funnelchat.com Contact form

Important note: We reserve the right to modify this Fair Use Policy at any time. Changes will be notified by email and will take effect 30 days after publication.

By continuing to use Funnelchat, you agree to comply with this policy. Non-compliance may result in the suspension or termination of your account.